OpenVPN connection

You can access the OpenVPN connection screen in the navbar menu.

This screen allows you to download the OpenVPN configuration and view the technician VPN certificate for currently logged-in user.

Establishing OpenVPN connection

OpenVPN is an open-source software that allows you to create secure point-to-point or site-to-site connections.

Installing software

Please follow the instructions under this link to install OpenVPN software.

Installing OpenVPN

Downloading OpenVPN configuration file

To make a successful connection you need a valid technician VPN certificate. If you do not have one please ask your VPN Security Suite administrator to provide you one.

Please click “Download OpenVPN Configuration” to download the OpenVPN configuration file.

Connecting to OpenVPN on Windows

In order to connect on Windows please click the right mouse button on the OpenVPN icon and choose “Import file…”. Please pick the configuration file that you downloaded in the previous step. Afterwards please again click the right mouse button on the OpenVPN icon and choose “Connect”. You should see confirmation that OpenVPN is connected.

In case of connection problems please re-check the OpenVPN version that you downloaded and installed. You can also try installing older versions of OpenVPN.

Connecting to OpenVPN on Linux

In order to connect on Linux please use the command visible under “How to connect?”. The file used in the visible command is the one downloaded via the “OpenVPN Configuration” button. You might need to use super user privileges to establish an OpenVPN connection (sudo).

Connecting to a device

In order to connect to a device currently logged in user needs to be connected to OpenVPN.

Please find the desired device on the device list or navigate to the details screen. You will find the “VPN” expandable button, please select “Connect”. After making a successful connection you will be able to connect to the chosen device by using his VPN IP address. You can find this address on the device details screen in the “Details” section. When a device includes endpoint devices, it is also possible to connect to this device and all endpoint devices at once using the “Connect to all” option (also under the “VPN” expandable button).

Closing connection

After finishing your work with a device please close the connection. You can do that on the active connections screen. It is also possible to close the connection on the device list or device details screen by clicking the “VPN” expandable button and selecting “Close my connection”. In case of multiple connections being open to this device (or its endpoint devices) additional option “Close multiple connections” is available (also under the “VPN” expandable button) which opens a dialog that allows you to select multiple connections to close.

Please remember that your connection might be automatically closed after a certain time (by default 4 hours).